Methodologies

Supply, Services and Solutions Methodologies

DEP Technologies adheres to a specific product methodology that forms the foundation of our consult, deploy and support services offered.

This methodology is implemented throughout our operations, business development and support structures to ensure that well-devised solutions are implemented that best suits the needs of our customers.

The methodology entails:

• Employing a single point of contact (SPOC)
• Establishing an architectural vision
• Performing an architectural analysis
• Defining a technology architecture
• Developing a migration plan
• Leads to a customer-focused infrastructure
• Customer management based on customer partnership principles at a strategic and operational level
• Deploying solutions that add tangible value to the business of the customer
• Exceptional quality of service

Customer Management Methodology

Our customer management methodology is at the heart of our CRM programme and is based on tangible value-added activities.

Principles forming part of this programme include:

• Adopting a partnership approach
• A single point of contact for the customer
• The allocation of a customer manager who interfaces with the customer at various levels.
• Measuring customer satisfaction
• Interfacing at a strategic and operational level

The tailored customer management programme is a holistic approach that includes operational, business development, financial, strategic etc. activities, that are tailored according to the requirements of our customers.

Services Model

Premier Services

DEP enhances the customer experience with its consulting, deployment and support services from top technology partners.

Consulting Services

Successful IT consultancy services depend on three key factors:

• Knowledge,
• Close relationships, and
• The ability to implement what has been designed.

Our business methodology is based on building relationships and understanding every nuance of your business, taking its present and future IT requirements into consideration.

This knowledge allows our professionals to more accurately assess your business requirements and structure a solution that will not only suit your present business needs but will also be scalable enough to grow with your business.

Deployment Services

Managing the implementation phase requires careful project management and co-ordination.

DEP Technologies believes that every customer’s requirements are unique and therefore have two critical principles that underpin the deployment phase:

The availability of a basic generic platform for service and solution delivery consisting of infrastructure such as a help desk, logistical support, operations control, financial support, human resources support, etc

The tailoring of the service/solution and adding or changing the generic infrastructure as required by the customer depending on the specific service solution proposed.